LOWONGAN LOGISTIK CKB Account Support (Samarinda & Banjarmasin)

 

 

We are an expanding regional logistics company with a strong commitment to innovation, technology and service excellence, which provide integrated logistics solutions including project logistics, air freight, sea freight, land freight, custom clearance, warehousing, and distribution management.

With more than 33 network coverage all over Indonesia and qualified personnel, CKB Logistics goes the extra miles to support customer growth. We committed to quality and safety of our business process that proved by ISO 9001:2000 and OHSAS 18001:2007 Certification.

As part of our growth strategy, we are looking for high caliber and talented individuals to join and grow with us as follows:

Account Support
(Samarinda & Banjarmasin)

 

 

Responsibilities:

• The Account Support will receive supervision and general guidance by Account Executive. The Account Support will be expected to work well in a team-oriented as well as individual environment. S/he will work closely with Account Executive in term of handling customer service activities which is inclusive maintain communication and developing relationship with both customers and internal departments.
• As the key resource for the organization relating to customer relationship and communications to external parties, the Account Support will ensure that daily customer service operating procedures are fully implemented in commercial terms and conditions as follows :
• a. To response customer’s enquiry timely
• b. Pick up order creation
• c. Web booking application inclusive process tracking, web booking confirmation
• d. Prepare logistics report through FAST
• e. To record all return invoices, debit note request, credit note request, manual invoice, cancel invoice and claim
• f. To quote regular services to customers
• g. To check e-billing through Reject Screen on FAST
• h. Must have a problem solving approach and a solid understanding of FAST, WMS, HOCUS
• i. Service review through continuous assessment. Improvement will be driven by existing data on FAST & customers expectations, updated to internal departments (operations & finance) in regular feedback based on recorded historical performance (e.g. service trace, claims, POD report, Sales history report)

Requirements:

• Candidate must possess at least a Bachelor's Degree in any field.
• Required skill(s): Communication Skill.
• Required language(s): English, Bahasa Indonesia
• Fresh graduates/Entry level applicants are encouraged to apply.
• 1 Full-Time positions available.

Should you meet the qualifications, please submit your application letter and full resume in MS Word or PDF only and put the position code at your e-mail subject to:

recruitment@ckb.co.id